Customer Support / Success Task Author
$20–50/hr
Remote writing contract with Alignerr, $20–50/hr. Posted Jun 26.
$20–50/hr
Apply on AlignerrIs this job worth applying to?
- Pay
- Below typicalTops out at $50/hr. The typical top rate across 80 priced writing listings is $68/hr.
- Getting in
- Hard to get in~1–2 hours of assessments. Valid government photo ID.
- Steady work
- Work is patchyFeast-or-famine project volume.
- Payout record
- Some delaysSchedule: weekly, by Friday for the prior Monday–Sunday. Paid via Stripe or PayPal (depends on country).
- Freshness
- Older postPosted 4mo ago. Still listed on Alignerr on Nov 6, 2026.
- Where you live
- Not statedThe listing names no country.
The job description
Alignerr is building a dataset of expert tasks that train and evaluate advanced AI agents on real enterprise work. As a Task Author for the Customer Support / Success role, you will design and calibrate end-to-end support triage tasks — reading a ticket, checking account configuration, searching runbooks, and deciding between fix and escalation — that reflect the real judgment calls experienced support professionals make under ambiguity.
Key Responsibilities
- Author realistic support task prompts: customer issue triage, account configuration checks, runbook lookup, and fix-versus-escalation decisions.
- Write scoring rubrics that define the correct routing decision, resolution path, or escalation criteria in terms that can be objectively checked.
- Set up task environments with ticket queues, account records, runbooks, and system states that replicate a genuine support scenario.
- Solve each task yourself to confirm the scenario is realistic, the correct answer is clear, and the rubric captures the right reasoning.
- Calibrate task difficulty — adjust ticket ambiguity, account configuration complexity, or runbook depth until the task challenges the model appropriately.
- Review and correct AI-drafted task prompts or rubrics when provided.
Qualifications
- Experienced support engineer, technical support specialist, or customer success engineer with hands-on product support experience.
- Deep familiarity with real product failure modes, escalation paths, and support tooling (ticketing systems, internal knowledge bases, runbooks).
- Ability to reason through ambiguous support scenarios and articulate why a given routing decision is correct.
- Comfortable defining verifiable correctness criteria — not just "good customer service" but an objectively defensible resolution or escalation decision.
- Strong written communication; tasks and rubrics must be precise enough to be evaluated without interpretation.
Nice to Have
- Experience supporting enterprise or industrial software products.
- Background writing or maintaining runbooks, escalation playbooks, or internal knowledge bases.
How do you apply to Alignerr?
Apply on Alignerr
The Apply button opens this post on Alignerr's own site. You apply with them, not with Rubric. Budget about 1–2 hours of assessments.
Get through screening
What Alignerr asks for after you apply:
- Take the TestGorilla skills assessment (usually one attempt per role)
- Verify your identity with Persona
- Join the Alignerr Slack community
- Set up payouts once you are assigned to a project
Start work and get paid
Pay schedule: weekly, by Friday for the prior Monday–Sunday. Paid via Stripe or PayPal (depends on country). You're paid for the work they hand out, not a fixed salary.
Alignerr also needs
- Valid government photo ID
- Degree or professional experience for expert roles
- Webcam for proctored assessments on some roles
Red flags
- Red flagLong gaps with no project after passing
- Red flagWorker reports of delayed or withheld payments on Glassdoor
What is Alignerr like to work for?
Labelbox's contractor network, which hires generalists and domain experts to label data and write and grade AI training tasks.
| Advertised pay | $15–150/hr |
|---|---|
| Getting in | Hard to get in |
| Application takes | ~1–2 hours of assessments |
| How you get paid | Weekly, by Friday for the prior Monday–Sunday, via Stripe or PayPal (depends on country) |
| Payout record | Some delays |
| Countries | Accepts most countries but blocks signups from about two dozen; posts India-specific roles such as Hindi, Telugu and Indian-English language and cultural review work. |
Generalist and bilingual work is around $15–20/hr, coding QA $30–40/hr, and senior software, advanced math, medical and law roles $70–150/hr; some projects pay per approved task.
