Is this job worth applying to?

Pay

Below typicalTops out at $6/hr. The typical top rate across 1,713 priced listings is $70/hr.

Getting in

Some screeningVaries; several days to weeks. Expertise or language fluency matching a listed project.

Steady work

Work is patchyHours can be very low.

Payout record

Pays on timeSchedule: varies by project. Payment method not published.

Freshness

Older postPosted 10mo ago. Still listed on Invisible on Nov 6, 2026.

Where you live

Named countries onlyOpen in Philippines, Chile, Malaysia, Colombia.

The job description

Self-Service Implementation Agent

Project Overview:

This role supports Self Service Plan Sponsors during onboarding by providing timely, high-quality guidance as users navigate our client’s platform. The Agent does not own onboarding end to end, but instead focuses on quickly responding to inquiries, clarifying requirements, unblocking progress, and reinforcing standardized processes. Success in this role depends on strong communication, comfort operating in a fast-paced, high-volume environment, and a non-negotiable commitment to responsive, reliable service.

Key Responsibilities

Supporting Self Service Plan Sponsors as they onboard to our client’s platform
Provide timely, accurate, and high-quality responses to Self Service client inquiries, recognizing that speed and reliability of service are non-negotiable expectations of the role
Guide Self Service clients through the onboarding path by providing clarification, direction, and timely support
Monitor progress across multiple Self Service onboarding efforts, identifying blockers, risks, or points of confusion and escalating when appropriate
Offer clear guidance on timelines, required actions, and next steps to help clients successfully complete onboarding milestones
Communicate clearly and concisely with internal and external stakeholders regarding onboarding expectations, available resources, and process updates
Support basic plan design questions and onboarding education, assisting clients in understanding tools, workflows, and requirements

Required Qualifications

Experience in client support, project coordination, or cross-functional collaboration roles
Demonstrated ability to deliver prompt, reliable servicein a pooled, high-volume support environment
Strong communication skills with the ability to provide clear, concise guidance under time-sensitive conditions
Experience using operational and workflow tools such as Jira, Salesforce, and Google Workspace; ability to follow and reinforce standardized processes
Demonstrated aptitude for learning new systems and concepts quickly and applying them in client service scenarios
Willingness to learn retirement plan fundamentals, onboarding workflows, and Self Service plan requirements

Helpful / Preferred Qualifications

Experience supporting Self Service, tech-enabled, or scaled onboarding or support models
Exposure to retirement plans (401(k)/403(b)), plan administration, or plan conversions
General knowledge of ERISA and retirement plan compliance concepts
Experience with compliance or recordkeeping systems

Hours:

40-50 hours per week

9am-6pm US-ET

$6 per hour

How do you apply to Invisible?

Apply on Invisible

The Apply button opens this post on Invisible's own site. You apply with them, not with Rubric. Timing: varies; several days to weeks.

Get through screening

What Invisible asks for after you apply:

Browse open projects on Meridial
Join the network and complete your profile, including country
Take the skills assessment or interview for the project
Wait to be matched and onboarded to a project team

Start work and get paid

Pay schedule: varies by project. Ask how they pay you, too. You're paid for the work they hand out, not a fixed salary.

Invisible also needs

Expertise or language fluency matching a listed project
Reliable internet

Red flags

Red flagClients or projects disappearing for months with no update
Red flagSudden project cancellations

What is Invisible like to work for?

AI training and operations company that hires freelance AI trainers through its Meridial expert network, mostly onto team-based projects.

Advertised pay	$6–65/hr
Getting in	Some screening
Application takes	Varies; several days to weeks
How you get paid	Varies by project
Payout record	Pays on time
Countries	Each listing names the countries it accepts, some covering about 145 countries. Invisible has posted India-only roles (coding, Telugu, Tamil, Marathi, Hindi), with pay adjusted by location.

Listings show $6–65/hr and the rate depends on your country; many entry projects pay around $15–25/hr.