Customer Experience Operations (India)
$35,000–50,000/yr
Remote full time contract with Mercor, $35,000–50,000/yr, open to people in India. Posted Oct 19.
$35,000–50,000/yr
Apply on MercorIs this job worth applying to?
- Pay
- Paid per taskPaid per yr, so it can't be set against hourly rates. How much you make depends on how fast you work.
- Getting in
- Some screening~30 min: resume upload + 20-min AI interview. Resume showing real experience in your field.
- Steady work
- Work is patchyProjects can pause or end with little notice.
- Payout record
- Pays on timeSchedule: weekly, every Wednesday. Paid via Stripe (Wise in a few countries).
- Freshness
- RecentPosted 2w ago. Still listed on Mercor on Nov 6, 2026.
- Where you live
- Named countries onlyOpen in India.
The job description
This is a full-time internal role at Mercor, open to candidates based in India only. You will work directly as part of Mercor's team.
About the role
Mercor is looking for a Customer Experience Operations specialist to own how experts experience our platform end to end. You will be required to get things done by coordinating several owners across Engineering, Operations, Product and Talent Success, and making sure problems that cross teams actually get fixed.
What you'll do
- Own cross-functional workstreams that affect the expert experience, from onboarding and support to payments and project matching
- Coordinate several owners across Engineering, Operations and other teams: set priorities, run check-ins, unblock work and hold people to deadlines
- Spot expert friction in feedback, support tickets and data, then turn it into clear, prioritized asks with respective teams across timezones
- Build and run lightweight processes, dashboards and playbooks that keep work moving without heavy overhead
- Use AI tools every day to automate repetitive work, summarize feedback, draft processes and speed up sprint cycles
- Report progress and risks clearly to product managers & leadership
Who you are
- An operator who gets things done: you have founded or run a startup, or held a high-ownership operations, product ops or chief-of-staff style role
- Comfortable leading through influence and coordinating engineers, operators and other stakeholders without formal authority
- Fluent with AI tools (Claude, agents, automation tools) and keen to find new ways to use them
- Organized and structured, with sound judgment on what matters most
- A clear, concise writer and communicator
- Comfortable with ambiguity and a fast-moving startup environment
Nice to have
- Experience with marketplaces, gig or contractor platforms, or customer or talent experience functions
- Comfort with data: SQL, spreadsheets or BI tools
- Experience building internal tools or workflows with no-code or AI tooling
How do you apply to Mercor?
Apply on Mercor
The Apply button opens this post on Mercor's own site. You apply with them, not with Rubric. Budget about 30 min: resume upload + 20-min AI interview.
Get through screening
What Mercor asks for after you apply:
- Take the recorded AI video interview (practice round available)
- Complete any role-specific assessment and the ID check
- Accept the offer and sign the contract
Start work and get paid
Pay schedule: weekly, every Wednesday. Paid via Stripe (Wise in a few countries). You're paid for the work they hand out, not a fixed salary.
Mercor also needs
- Resume showing real experience in your field
- Webcam with your full face visible for the AI interview
- Government ID
Red flags
- Red flagLong waits with no offer after passing the interview
- Red flagProjects ending abruptly with little warning
What is Mercor like to work for?
Hiring marketplace that screens professionals with an AI video interview and places them on hourly contracts training and evaluating models for AI labs.
| Advertised pay | $20–200/hr |
|---|---|
| Getting in | Some screening |
| Application takes | ~30 min: resume upload + 20-min AI interview |
| How you get paid | Weekly, every Wednesday, via Stripe (Wise in a few countries) |
| Payout record | Pays on time |
| Countries | Hires in many countries and runs its pay week on India Standard Time; Mercor keeps a list of locations it cannot onboard, and some projects are US-only. |
Most listings sit around $50–100/hr; healthcare, legal and finance roles pay the most, language and generalist roles the least.
