Is this job worth applying to?

Pay

Below typicalTops out at $5/hr. The typical top rate across 1,713 priced listings is $70/hr.

Getting in

Some screeningVaries; several days to weeks. Expertise or language fluency matching a listed project.

Steady work

Work is patchyHours can be very low.

Payout record

Pays on timeSchedule: varies by project. Payment method not published.

Freshness

Over a year oldPosted over a year ago. Still listed on Invisible on Nov 6, 2026.

Where you live

Named countries onlyOpen in Philippines, Chile, Malaysia, Colombia.

The job description

Customer Support Agent

About the RoleBecome part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.

Job OverviewWe are looking for a, customer-oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.

Key Responsibilities

Provide prompt, accurate, and support via phone, email, and live chat, ensuring a positive experience for English speaking customers.
Assist with account activation, integration troubleshooting, and product-related inquiries.
Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
Troubleshoot technical issues and escalate complex cases as needed.
Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
Collaborate with internal teams to escalate issues efficiently and improve customer service.

Qualifications:

High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
Fluent in English, with strong verbal and written communication skills.
Previous customer service experience, ideally within technical support or financial services.
Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
Proficiency in Zendesk and Aircall is preferred.
Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
High attention to detail and ability to work both independently and as part of a remote team.
Must pass a background check.

Hours:

45-50 hours per week

9-6pm US-ET

Must be able to work US-East Coast/New York Time Zone

Compensation

Type: Hourly
Rate: $5/hour

Employment type: Contract
Workplace type: Remote
Seniority level: Entry Level

How do you apply to Invisible?

Apply on Invisible

The Apply button opens this post on Invisible's own site. You apply with them, not with Rubric. Timing: varies; several days to weeks.

Get through screening

What Invisible asks for after you apply:

Browse open projects on Meridial
Join the network and complete your profile, including country
Take the skills assessment or interview for the project
Wait to be matched and onboarded to a project team

Start work and get paid

Pay schedule: varies by project. Ask how they pay you, too. You're paid for the work they hand out, not a fixed salary.

Invisible also needs

Expertise or language fluency matching a listed project
Reliable internet

Red flags

Red flagClients or projects disappearing for months with no update
Red flagSudden project cancellations

What is Invisible like to work for?

AI training and operations company that hires freelance AI trainers through its Meridial expert network, mostly onto team-based projects.

Advertised pay	$6–65/hr
Getting in	Some screening
Application takes	Varies; several days to weeks
How you get paid	Varies by project
Payout record	Pays on time
Countries	Each listing names the countries it accepts, some covering about 145 countries. Invisible has posted India-only roles (coding, Telugu, Tamil, Marathi, Hindi), with pay adjusted by location.

Listings show $6–65/hr and the rate depends on your country; many entry projects pay around $15–25/hr.